Return Policy – Fifthridge Shop
At Fifthridge Shop, we want you to be completely satisfied with your purchase. If you’re not happy with your order, our return policy is here to ensure a smooth process. Please review the details below.
1. Return Eligibility
1.1 Items are eligible for return within 14 days from the date of delivery.
1.2 To be eligible for a return, items must be unused, in their original condition, and in the original packaging.
1.3 The following items are non-returnable:
- Customized or personalized products.
- Products that are damaged due to misuse or improper handling.
2. How to Return an Item
2.1 Contact our customer service team at support@fifthridge.com to request a return authorization.
2.2 Provide your order number, the product(s) you wish to return, and the reason for the return.
2.3 We will provide you with return instructions and, if necessary, a prepaid shipping label.
3. Return Shipping
3.1 Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
3.2 We recommend using a trackable shipping service for returns to ensure the safe return of the product.
4. Refunds
4.1 Once we receive and inspect the returned item(s), we will process your refund.
4.2 Refunds will be issued to the original payment method within 7-10 business days.
4.3 Shipping costs are non-refundable unless the return is due to a mistake on our part (e.g., wrong or defective item).
5. Exchanges
5.1 We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order.
6. Damaged or Defective Items
6.1 If your item is damaged or defective upon arrival, please contact us within 7 days of receiving the order.
6.2 Provide photos of the damage or defect, and we will arrange for a return, exchange, or full refund at no additional cost to you.
7. International Returns
7.1 International customers are responsible for any return shipping fees and customs duties.
7.2 We recommend reviewing your country’s return policies before placing an order.
If you have any questions about returns or need assistance, our customer service team is here to help! Feel free to reach out to us at info@fifthridge.com