1. Shipping Methods
1.1 We offer standard and express shipping options to meet your needs.
1.2 Shipping carriers are selected based on your location to ensure timely delivery.
2. Delivery Timeframes
2.1 Standard shipping: 5–10 business days (depending on your location).
2.2 Express shipping: 2–5 business days.
2.3 Delivery times may vary due to unforeseen circumstances, such as weather or customs delays.
3. Shipping Costs
3.1 Shipping fees are calculated at checkout based on your location and chosen shipping method.
3.2 Orders above a specified amount may qualify for free shipping (as advertised on our website).
4. Order Processing
4.1 Orders are processed within 1–2 business days after payment confirmation.
4.2 You will receive a confirmation email with tracking details once your order is dispatched.
5. International Shipping
5.1 We ship worldwide. However, certain regions may have restricted access due to courier limitations.
5.2 Customers are responsible for any customs duties, taxes, or import fees applicable in their country.
6. Address Accuracy
6.1 Please ensure that all shipping information, including your address and contact details, is accurate at checkout.
6.2 Fifthridge Shop is not responsible for delays or non-delivery due to incorrect or incomplete addresses.
7. Delivery Issues
7.1 If your order is delayed or undelivered, please contact us within 14 days of the expected delivery date.
7.2 We will assist in locating your parcel or provide a replacement if necessary.
8. Lost or Damaged Items
8.1 If your order arrives damaged, please contact us within 7 days of receipt with photographic evidence.
8.2 Lost items will be investigated, and replacements or refunds will be provided as deemed appropriate